The following terms and conditions constitute the Beacon Wellspa Resort “Booking, Reservation, Payment, Cancellation and Refund Policy” (hereafter referred to as “Policy” or “Policies”).  This policy is available to all Guests, Clients, Customers, Person, Company, Organisation or other body responsible for making the Booking (hereafter referred to as “Guest(s)” or “You”) who book and pay for an accommodation listed by Beacon Wellspa Resort (hereafter referred to as “Resort” or “We”) and face a booking issue before, during or after their arrival to the Resort. The terms and conditions of the “Policy” also govern the obligations of the Resort to paying Guests in association with a confirmed booking made on www.beaconresort.com.my.

1. RESERVATION & PAYMENT POLICIES

1.1  Customers are allowed to make reservations for all types of room listed at the Resort.

1.2  All rates quoted are in Ringgit Malaysia and are subject to 10% service charge and 6% government tax thereafter.

1.3  The resort will accept payment from Guest PERSONAL ACCOUNT and ALL MAJOR CREDIT CARD only.

1.4  If payment by credit card is declined, your reservation will automatically be cancelled.

1.5  The Resort will not be hold liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our website or booking engine.

2. CANCELLATION, CHANGES AND REFUND POLICIES

2.1  Any cancellations made less than 7 days prior to arrival date results in penalty of full payment charged.

2.2  Any cancellations made less than 15 days but more than 7 days prior to arrival date results in penalty of 50% payment charged. In case of cancellations made less than 30 days but more than 15 days prior to arrival date results in penalty of 25% payment charged. Any cancellations made more than 30 days prior to arrival date results with no penalty fee or admin fees incurred (free-of-charge). However, deposit paid is transferrable to next booking yet non-refundable.  Refund will be processed within 30 working days starting from cancellation date (weekend excluding Sunday).

2.3  For any changes to existing reservations, Guest has to immediately call the Resort or email to [email protected] to  cancel the reservation to avoid any unnecessary penalty for wrong booking input.  Guest then is required to make new reservation with totally new payment. Any difference in payment will only be made by/ to the Guest/ or by/ to the Resort at the Resort itself on the check-in date, whichever apply.

2.4  The resort reserves the right to cancel or modify any reservation where it appears that the particular guest has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.

2.5   Your refund will be processed as soon as the cancellation/request refund form is summitted to us and it is confirmed that it fits within our returns policy. 

2.6   Once the request has been approved , it takes 14 working days for the refund to be made by Beacon Wellspa Resort Sdn Bhd directly to your bank via online banking.  

• Refund is allowed only to the booker’s bank account.
• Applicant ‘s detail in the cancellation / request refund form MUST be the same with the booking’s detail.  
• Please fill in the form provided and send it back to the email address provided.
• Bank account details are not stored by Beacon Wellspa Resort  in any of the systems and will be transmitted in encrypted format only.
• The onus of entering the bank account details correctly is only on the customer. If customer entered the bank account details incorrectly, Beacon Wellspa Resort is not liable for any loss.

For further information and especially if you do not receive your refund after 14 working days, please feel free to call our customer service +6019-833 3378 and let the advisor know the details of your order and about your open question.

We reserve the right to update, change or replace any part of these Policies by posting updates and/ or changes to our website – www.beaconresort.com.my, periodically when necessary. It is your responsibility to check this page periodically for changes.  All information, prices, services and availability are subject to change without prior notice too.  Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

BOOKING CANCELLATION

Please call +6019-833 3378 or email to [email protected] to immediately cancel your booking.